A support ticket system that helps support teams to streamline customer communications in a single ticket, all within an organized workflow.
All support requests from chats or emails are stored in the online ticket system as tickets. Manage and resolve customer issues with ease by sorting, prioritize all the tickets.
A full audit trail for you to track every conversation from origin to resolution, even if it spanned multiple channels and agents.
Support agents can provide efficient and quicker resolution through proper workflow. Tickets will not get lost in cracks and all customer interactions become learning experiences.
Issue tracking system can be used to improve the quality of whole company’s support team. If a specific issue is constantly raised, support team can be made aware and address it quickly.
